Gavin Baker
@GavinSBaker · Mar 2, 2024
There is circa $500 billion of customer service spend that effectively sits behind those automated call trees - i.e. human beings assisted by software. I am hearing from multiple companies that they are having Klarna like experiences where they cut their customer support spend
Elon Musk
@elonmusk
True
09:20 PM · March 2, 2024 · 34.6K views
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